Privacy Policy EzSpin88 – Our Commitment to Protecting Your Data

EzSpin88 takes the privacy of its members seriously. As a leading online entertainment platform in Malaysia, we understand that your trust depends not only on the quality of the games we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia, which governs how organisations collect, use, and disclose personal data in the context of commercial transactions. EzSpin88 is fully committed to complying with the provisions of this law and broader data protection principles.

We believe privacy is a fundamental right. As such, we are committed to ensuring that your personal data is always processed in a transparent, fair, and lawful manner — collecting only what is necessary, retaining it only for as long as required, and protecting it all to the highest available security standards.

EzSpin88 collects various categories of personal data necessary to deliver our services effectively and securely. The data we collect can be grouped into the following categories:

Personal Identification Information:

Financial Information:

Platform Activity Data:

We do not collect sensitive categories of data such as health information, religious beliefs, or political views, except where required by law.

EzSpin88 collects your personal data through various channels throughout your interactions with our platform:

• Account registration form — information you provide when registering as a new EzSpin88 member.
• KYC (Know Your Customer) Process — identity verification documents requested to fulfil compliance and security requirements.
• Financial transactions — information generated when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks.
• Platform usage — data collected automatically while you use the EzSpin88 website or app, including gameplay records, betting activity, and session logs.
• Communications with the support team — records of correspondence, live chat, or email exchanges between you and the EzSpin88 customer support team.
• Cookies and tracking technologies — data collected via cookies, pixels, and similar technologies as you browse our platform.

EzSpin88 processes your personal data for legitimate, clearly defined purposes. We will not use your data for any purpose other than those stated here without first obtaining your consent:

• Member account management — to create, manage and maintain your account on EzSpin88 and grant you access to all platform services.
• Financial transaction processing — to process your deposits and withdrawals via supported payment methods.
• Identity verification and compliance — to meet the KYC and AML (Anti-Money Laundering) requirements mandated by law.
• Customer Service — to handle enquiries, complaints and support requests you submit to the EzSpin88 support team.
• Platform security — to detect and prevent fraud, abuse, unauthorised access and activities that could harm the platform or other members.
• Marketing and communications — to send you information about EzSpin88 promotions, bonuses and new features that may interest you (you may unsubscribe at any time).
• Service improvement — to analyse usage patterns and feedback with the aim of improving overall platform quality and user experience.

EzSpin88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data belongs to you, and we respect that fully.

However, there are limited circumstances in which we need to share your data with the following parties, solely to enable us to provide our services to you:

• Payment service providers — providers such as Touch 'n Go, DuitNow, FPX, and local banks receive the transaction data necessary to process your payments. Such processing is subject to their respective privacy policies.
• Licensed game providers — companies such as Pragmatic Play and Evolution Gaming receive the minimum technical data required to operate the games you play.
• IT and security service providers — companies that assist us with platform hosting, cybersecurity and analytics, bound by strict confidentiality agreements.
• Authorities and enforcement bodies — in circumstances where disclosure is required by law, court order or the directive of a relevant statutory authority.

EzSpin88 continuously invests in security infrastructure to ensure your personal and financial data is protected to the highest possible standard. The following are the key security layers we have in place:

• 256-bit SSL Encryption — all data transmitted between your browser and EzSpin88's servers is encrypted using the latest TLS protocol, rendering it unreadable to unauthorised parties.
• Two-factor authentication (2FA) — an additional security layer requiring a second form of verification during login or critical transactions.
• 24/7 Monitoring — an always-on automated monitoring system that detects and responds to any suspicious activity.
• Encrypted password storage — account passwords are never stored in plain text; all passwords are encrypted using strong hashing algorithms.
• Strict access controls — only authorised EzSpin88 staff with a legitimate business need may access members' personal data.
• Regular security audits — the EzSpin88 platform undergoes regular penetration testing and security audits conducted by independent third-party experts.

EzSpin88 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our general data retention guidelines:

• Active account data — retained for as long as your account remains active on the EzSpin88 platform.
• Financial transaction data — retained for a minimum of 7 years following your last transaction, in accordance with Malaysian financial and tax regulatory requirements.
• Customer support communication records — retained for 3 years for reference and dispute resolution purposes.
• Security and access logs — retained for 2 years for investigative purposes in the event of a security incident.
• Marketing Data — retained until you choose to unsubscribe from our marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

EzSpin88 uses cookies and similar tracking technologies to enhance your experience on our platform and ensure smooth functionality. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the EzSpin88 platform.

EzSpin88 is an entertainment platform exclusively for adults aged 18 years and above only. We do not knowingly collect, process, or store any personal data belonging to individuals under the age of 18.

If we discover that we have inadvertently collected personal data from underage minors, we will take immediate steps to delete that data from our systems and close the account in question.

If you believe your child or underage ward has an account on EzSpin88, please contact our support team immediately at support@ezspin88.biz so that we may take the appropriate action.

EzSpin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.

When significant changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Display an in-platform notification on EzSpin88 to inform members of the changes.
• Sending email notifications to active members when changes involve materially different data processing practices.

We encourage you to review this Privacy Policy periodically. Your continued use of the EzSpin88 platform after any amendments are published will be considered acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way EzSpin88 handles your personal data, please reach out to our privacy team via:

• Email: support@ezspin88.biz
• Live Chat: Available 24/7 via the EzSpin88 platform
• Response time: We are committed to responding to all privacy-related enquiries within 3 working days.

We take all privacy-related enquiries and complaints seriously and will endeavour to resolve them transparently and fairly. If you are not satisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia (JPDP).